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Bishop Award

Samtec has received countless customer awards for service, quality, and supplier excellence, to name a few. Perhaps our most prized award is the annual Bishop and Associates Customer Service surveys. Bishop and Associates, a connector industry consulting firm, recently completed its annual "Customer Survey Of The Electronic Connector Industry" in the United States, Europe, and Asia. These surveys are among the comprehensive and important connector industry reports published. They rank what attributes are important to customers when selecting connector companies, and they compare customers' perceptions of 40+ top connector manufacturers.

To purchase a complete copy of any of the reports below, contact Bishop and Associates at + (630) 443-2702, or www.bishopinc.com.

North America Survey results

NORTH AMERICA

Of the 36 connector manufacturers included in the just-released North American survey, Samtec was ranked #1 in overall performance, for the 14th time. Other companies in the survey include TE Connectivity, Amphenol, FCI, Molex, and Phoenix, among others. Key results include:

  • Samtec ranked #1 by Engineering and Purchasing
  • Samtec ranked #1 by OEMs, cable assembly companies, CEM/EMS, and distribution
  • Samtec ranked #1 website ease of use
  • Samtec ranked #1 in ability to find products on the web site
  • Samtec ranked #1 in technical documentation on web site
  • Samtec ranked #1 in product quality
  • Samtec ranked #1 in ability to meet requested delivery dates
  • Samtec ranked #1 in ability to meet promised ship dates
  • Samtec ranked #1 in order lead times
  • Samtec ranked #1 in technical support and expertise
  • Samtec ranked #1 in turnaround time to design a new connector
  • Samtec ranked #1 in effectiveness in handling problems
  • Samtec ranked #1 with Inside Sales / Customer Service function
  • Samtec ranked #1 with completeness and ease-of-use of printed catalog
  • Samtec ranked #1 in samples

European Survey results

EUROPE

For the seventh time, Samtec was ranked #1 in the Bishop and Associates "2012 European Customer Survey Of The Electronic Connector Industry." Samtec received the highest overall rating of the 44 connector companies surveyed. Key results for Samtec include:

  • Samtec ranked #1 by Engineering and Purchasing
  • Samtec ranked #1 in ability to meet requested delivery dates
  • Samtec ranked #1 in ability to meet promised ship dates
  • Samtec ranked #1 in order lead times
  • Samtec ranked #1 in turnaround time to design a new connector
  • Samtec ranked #1 with rep/FAE support
  • Samtec ranked #1 with Inside Sales / Customer Service function
  • Samtec ranked #1 in samples
  • Samtec ranked #1 in website usefulness
  • Samtec ranked #1 in ease of finding the right connector on their website
  • Samtec ranked #1 with technical documentation on website

Asia-Pacific Survey results

ASIA PACIFIC

Bishop and Associates, recently completed its second "Asia Pacific Customer Survey Of the Electronic Industry", and for the second year in a row, Samtec was ranked #1 in overall performance among the 44 connector manufacturers surveyed for the entire Asia Pacific region. Key results for Samtec include:

  • #1 in Overall Performance for all of Asia Pacific
  • #1 by Engineering; #2 by Purchasing
  • #1 by OEM's; #1 by CEM's
  • #1 in Quality of Products
  • #1 in Ability to meet Requested Delivery Dates
  • #1 in Ability to meet Promised Ship Dates
  • #1 in Order Lead Times
  • #1 in Technical Support and Expertise
  • #1 in Sales Rep Support
  • #1 Inside Sales / Customer Service Function
  • #1 in Overall Effectiveness in Handling Problems
  • #1 in Catalog
  • #1 in Web Site
  • #1 in Support in Providing Product Samples

To speak with a representative:

1 800 726 8329

1-812-944-6733

For Website or Product Support:

Live Chat or eCustomerService@samtec.com

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